Frequently Asked Questions (FAQs)

Access
How do I log into cPanel?
How do I reset my cPanel password?
How do I reset my Host Pond account password?
How do I log into my WordPress installation?
How do I create or edit a page or post in WordPress?
How do I add a secondary contact to my Host Pond account?

 

Billing
How do I change my billing information?
How do I cancel my service with Host Pond?

 

DNS Services / URL Forwarding
DNS Record Management FAQ Wizard
How do I manage my nameservers / DNS records?
What are Host Pond’s nameservers?


Email / Spam
How do I set up an email address for my domain?
How do I forward email from my domain to another email address?
How do I change the password to an email on my domain?
How do I set up my email in Outlook 2016 (or 2013)?
How do I set up my email in Outlook? (older versions)
How do I set up my domain email in Mac Mail? (OS version 10.11)
How do I set up my domain email in Mac Mail? (earlier OS versions) 
How do I set up my email on my iPhone or iPad?
How do I set up my email on various devices?
How does Host Pond deal with spam?
How do I whitelist or blacklist specific email addresses?
How do I disable spam/firewall filtering?
How do I change the quarantine settings?


Install / Set-up

How do I install WordPress?
How do I import my WordPress installation into Installatron?
How do I clone my site from one domain to another?
How do I create a sandbox site?
How do I add a second domain name to my Business Hosting account?
How do I create a subdomain?
How do I minimize spam on my site?
How do I connect to my site with FTP?
How do I let someone connect to my site with FTP without giving them my cPanel login?
How do I find out when new TLDs become available?

 

Maintenance
How do I backup my website account?
How do I backup my WordPress installation?
How do I restore my WordPress installation from a backup?
How do I change the contact information for my domain?
How do I update plugins, themes, or WordPress versions?
How do I increase the upload size for my WordPress site?

 

Products
How do I renew a domain name?


Transfers

How do I transfer my domain name to Host Pond?
How do I transfer my domain name from Host Pond?